Privacy policy

Who we are

MyHome Egypt is a finishing and interior design company in Egypt. This policy explains what data we collect, why, how long we keep it and your rights over it, under Egypt’s Personal Data Protection Law No. 151 of 2020 and its executive regulations.

What we collect and why

• Calculator: the area, type, state and finishing level you choose. These are not personal data on their own, and we keep them only if you send a visit request.
• Visit request: name, mobile number, area, home size and notes, to arrange the visit and contact you about it. Basis: your consent.
• Contact messages: name, number and the message, so we can answer you.
• Visit analytics, only if you agree: the pages you opened in order and the time on each, device and browser type, where you came from, and how you used the calculator. If you choose “link my visit to my request”, we link that visit to your visit request.
• Client app, once you are a client: your project data, site photos, bills of quantities, invoices and payments, and chat messages. Basis: performing our contract.

What we do not do

• We do not use third-party trackers such as Google Analytics or Meta Pixel.
• We do not store IP addresses.
• We ask for your precise location only if you press “locate the apartment” yourself, after telling you why.
• We do not sell your data or share it for advertising.
• We do not collect children’s data. The service is for people aged 18 or older.

Storage outside Egypt

Data is stored and processed on Google Cloud services in the United States, and WhatsApp messages pass through Meta’s services. This happens with your explicit consent and within the licence of Egypt’s Personal Data Protection Center.

How long we keep data

• Visit requests that did not become a project: 24 months after the last contact, then deleted.
• Visit analytics: 13 months.
• Project data and invoices: for the length of the contract, then for as long as the law requires for accounting records.
• Consent records for promotional messages: 3 years after the last message, as the law requires.

Your rights

You have the right to know what data we hold about you and get a copy, correct or update it, ask for it to be deleted, restrict or object to its use, withdraw any consent at any time, and be told about any breach involving your data.

Send your request from the contact page and choose its type; we answer within 6 working days. You can also complain to the Personal Data Protection Center.

Promotional messages

We send offers or promotional messages only if you agreed to them separately. Every promotional message carries MyHome’s name and a free way to stop them, and a stop request takes effect immediately.

If a breach happens

If a breach affects your data, we will notify the Personal Data Protection Center within 72 hours and notify you within 3 working days of that notice.

Cookies and browser storage

The site stores two things in your browser: your light or dark mode choice and your privacy banner choice. If you agree to analytics, we also keep a session number that is cleared when you close the tab. You can change your choice from “Privacy settings” at the bottom of any page.